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D325: Mind Reading Your Clients

November 16 | Time: 12:30 pm – 1:30 pm
1 hour | 0.1 IACET CEUs | 1 PHTA CEU

Delivery: In-Person – PSP/Deck Expo

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Does it ever seem like your customers' requests are coming from outer space? Are you looking for your crystal ball? Conceptualizing what your client wants and what you can provide can be a challenge. During this session, Kate Wiseman will walk you through her method to "read your client's mind.” With some tips, tricks, questions, and observations, Kate will show you how to better understand your clients' needs, minimizing misunderstandings and ultimately resulting in a smoother project.

Learning Objectives:

  • Examine outside influences affecting your customers' needs
  • Define questions to ask to ensure you have the information you need
  • Discuss methods of how to better understand your customers

Instructor:

PHTA Strategic Partners